The Payment Issues Report provides a detailed view of all attempted transactions and any issues that were encountered. This report also give you the ability to update the card on file and re-attempt to charge the team.
Step 2: Select 'My Accounts' from the left hand navigation and select 'Event Account'. From the fly-out, select the type of event 'Tournaments' or 'Leagues'.
Step 3: Next fly-out select 'Upcoming' or 'Past' > select your event.
Step 4: Select ‘Financials’ from the left-hand menu > Click on the ‘Payment Issues’ tab.
Step 5: From here, you will see some important information including 'Last Attempt' and 'Latest Status'. Click on the pencil tool next to one of the teams listed.
Step 6: A fly-out will populate to include why the card listed was declined as well as the option to 'Log Payment' and 'Add New Payment Note'. Complete the required information and click 'Save'.
