The Payment Issues Report provides a detailed view of all attempted transactions and any issues that were encountered. This report also give you the ability to update the card on file and re-attempt to charge the team.
Step 2: From the left-hand navigation menu, select ‘My Accounts’, then click on ‘Event Account’.
In the fly-out panel, choose the type of event (Tournament or League), then select either 'Upcoming or Past', and click on your specific event.
Step 3: Select ‘Financials’ from the left-hand menu > Click on the ‘Payment Issues’ tab.
Step 4: From here, you will see some important information including 'Last Attempt' and 'Latest Status'.
Step 5: Click on the pencil tool next to one of the teams listed and a fly-out will populate to include why the card listed was declined as well as the option to 'Charge Card' and 'Add New Credit Card'.